Welcome Desk Associate

Since 1989, Affirmations Community Center has continued to evolve and grow, while remaining true to its mission: to improve the quality of life for LGBTQ+ Michiganders through education, programming, advocacy, and by providing space for community connection. At Affirmations, we envision an equitable world where LGBTQ+ individuals have the right to love, live, and thrive.

If our mission aligns with yours, we encourage you to consider joining us as a Welcome Desk Associate.

About The Role

This crucial role in Affirmations’ culture serves as the first point of contact for all visitors. This role will specialize in assisting those seeking resources, connections, or support. It is the Welcome Desk Associates’ responsibility and mission to foster an affirming, trauma-informed, and compassionate environment. This role blends hospitality, administrative support, community engagement, and light custodial duties to help maintain a welcoming and well-functioning environment. This role will perform several tasks requiring physical exertion, may require sitting or standing for up to 8 hours per day, and will be scheduled between 10-25 hours per week at $19.50/hour. This is an in-person position, and schedules may include mornings, evenings, and weekend hours.

Location
Affirmations LGBTQ+ Community Center
290 West 9 Mile Road
Ferndale, Michigan 48220

About You

• High level of cultural competency with diverse populations; a strong, demonstrated commitment to diversity, equity, and inclusion, and a nuanced understanding of trauma-informed practices.
• Experience in hospitality, customer service, peer support, or crisis response.
• Strong interpersonal and relational skills, including the ability to stay grounded under pressure.
• Genuinely enjoys connecting with people from all walks of life, engaging in conversation, and building authentic relationships.
• Strong interpersonal, written, and verbal communication skills.
• Organized, dependable, and able to multitask in dynamic environments.
• Demonstrated ability to engage community volunteers within the program and service delivery.
• Ability to manage multiple priorities and meet deadlines.
• Available to work some evenings and weekends.
• Proficient in Microsoft Office, G-Suite, & possesses the ability to learn other computer programs.

Preferred Qualifications

• Personal or professional experience within LGBTQ+ communities.
• Individuals with a background in harm reduction, mutual aid, peer support, or mental health first aid.
• Familiarity with confidentiality and HIPAA compliance practices.
• Strong interpersonal and relational skills, including the ability to stay grounded under pressure.
• Genuinely enjoys connecting with people from all walks of life, engaging in conversation, and building authentic relationships.
• Organized, dependable, and able to multitask in dynamic environments.
• People with lived experience navigating social services or community care.

At Affirmations, we understand a bulleted list isn’t all there is to a person. Your unique personality, skills, and experiences may be exactly what we need. We encourage you to apply anyway!

Apply Below:

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of essential functions, responsibilities, or requirements. Affirmations will provide reasonable accommodations as necessary to allow an individual with a disability to apply for and/or perform the essential functions of a position. Please reach out to our HR team to request an accommodation. It is the policy of Affirmations to provide equal employment opportunity to all employees and applicants without regard to race, color, religion, creed, sex, age, national origin, citizenship, ancestry, height, weight, marital status, sexual orientation, gender identity/expression, HIV/AIDS status, political affiliation, veteran status, familial status, physical or mental disability status, pregnancy, childbirth, or related medical condition, genetic information, misdemeanor arrest record, military status, veteran status, or other legally protected status in accordance with applicable local, state or federal law. The policy applies to recruitment, hiring, training, promotion, transfer, compensation, benefits and all other aspects of employment.

At Affirmations we believe that diversity is a strength, and that services for LGBTQ+ people need to be relevant and responsive to the needs of those most marginalized in our communities. Therefore, we strongly encourage applications from people with marginalized identities.